SCB Membership Business Policies

Refunds

Conservation magazine guarantees satisfaction to readers. If at any time you are displeased with your subscription you may request a cancellation and pro-rated refund. Refunds will not be issued after the last issue of the subscription has been mailed.

Conservation Biology is a professional journal. As such, pro-rated refunds may be made based on how many issues were mailed prior to refund request. Therefore, if cancellation is requested SCB will issue a pro-rated refund. Refunds will not be issued after the last issue has been mailed.

Refunds are not issued for purchase of SCB membership alone or affiliate publications. Membership is canceled when a subscription with which it is included is canceled.

Changes in Media Delivery Type

On occasion, a member will request a change from a print subscription of a publication to an online only subscription or vice versa. To change the delivery format of your subscription, please contact our customer service department. They will cancel your current subscription, process any necessary refund for the difference, and place a new order for the on-line version.

Address Changes

Members are responsible for updating their mailing address information either on-line or by contacting customer service. Please notify us immediately if you encounter delivery difficulties ( see our policy on claimed and missed issues ) . If issues are missed due to im proper mailing information , they cannot be claimed unless they are reported within the terms listed below.

Claimed and Missed Issues

Problems regarding Conservation Biology and Conservation magazine must be filed with the Membership Department no more than 90 days after the mail date for U.S. addresses and 6 months for addresses outside of the U.S. After this date , missed issues will not be sent ( see also: address changes ) . SCB will not resend a claimed issue more than once. If the claimed issue does not arrive , and mis-delivery has occurred twice (initial mailing and claimed mailing), please contact your local postal service.

Affiliate claims are handled by the specific publisher and must be reported according to their requirements. Please see http://www.conbio.org/publications/affiliates for additional information.

Shipping Charges

Shipping charges are incurred for delivery of publications outside of the United States. This is because of the high cost of foreign postage. As the United States is the origin of printing for SCB’s publications, foreign postage applies for delivery of paper copies to addresses outside of the U.S. Postage is added at the time of purchase. Postage for affiliate publications is already calculated into the initial publication price.

To avoid shipping charges, choose an online only option and help us save resources and paper.

Website Registration

In order to use member - specific resources on the SCB website, members must register an account. This should only be done once. After registration, members will be sent an email and will be directed to a site where they can set their password. If you have questions about account registration, please email membership@conbio.org . Website registration increases security, protecting our members' personal information.

Delivery and Schedule of SCB Publications

Subscriptions to Conservation magazine are fulfilled on a rolling basis. This means that subscriptions begin at the time of purchase and continue until the end of the subscription. , e.g., subscriptions are not set according to calendar year . If the subscription is renewed early , the new subscription will automatically begin when the current subscription ends. Back issues from the year in which an order is placed will not be sent.

Conservation magazine is delivered quarterly. Delivery generally occurs within the first month of the quarter but may vary. Please see the table below for estimated delivery dates:

Subscriptions to Conservation Biology are fulfilled on a rolling basis. This means that subscriptions begin at the time of purchase and continue until the end of the subscription. , e.g., subscriptions are not set according to calendar year . If the subscription is renewed early , the new subscription will automatically begin when the current subscription ends. Back issues from the year in which an order is placed will not be sent.

Conservation Biology is delivered bi-monthly (every other month). Delivery generally occurs within the second month of the period. Please see the table below for estimated delivery dates:

Delivery and Schedule of Affiliate Publications

SCB offers a variety of affiliate publications to current members at discounted rates. Affiliates are delivered on an annual schedule. For all orders received January 1 – November 15 , members are mailed issues for the current year. For all orders received November 16 – December 31, orders are held until the next year and members are mailed issues for that year. The publisher is responsible for delivering all affiliate publications. Please see http://www.conbio.org/publications/affiliates for more information. If you have questions about delivery or claimed issues, please contact the publisher directly.

Membership Terms

Membership is rolling and lasts for 12 months from the date or purchase. If you renew early, your order will be held in our records and will automatically begin when the current membership expires.

Receipts

Electronic receipts are sent by email only if an order is placed over the internet. Receipts are not automatically sent for regular purchases made over the telephone or sent in the mail. If you require a receipt, please email membership@conbio.org to request one.

Sponsorships

SCB offers sponsorships to individuals in developing countries. Please go to http://www.conbio.org/join/ for more information.

Discounts

Discounts are offered to retired academics (emeritus) and professionals in the field of conservation biology, students, and professionals in developing countries. Proof of eligibility to receive discounts is required within 60 days of purchase. For additional information on SCB discounts click here: http://www.conbio.org/join/discount.cfm

About SCB Customer Service

SCB customer service is currently handled by an outsourced agent. Prior to 2006 all customer service was handled in-house. When SCB’s membership exceeded 12,000 members a decision was made to outsource correspondence in order to consistently meet the needs of our members. Currently the following routing occurs with your questions.

• Email correspondence – these questions are routed to our vendor in Louisville, Colorado and addressed within 1-3 business days by a well-trained staff.
• Phone correspondence – telephone calls are also routed to our vendor’s call center in Nova Scotia, Canada and handled by well trained staff; there should be little wait time to speak with some who will assist you.

This information is made public so that members know who is handling their questions and also so that reports can be made about inconsistencies or quality of service.

Comments about SCB Customer Service

If you have experienced poor – or excellent - service regarding your membership or subscriptions with SCB please send us a report. You can email your comments to homeoffice@conbio.org . This address is monitored by SCB’s Operations and Outreach staff.

Contact Customer Service

Email: membership@conbio.org
Telephone: +1-703-276-2384 x 300
Toll-free: +1-800-765-2229